ZipRarChive Pro

GET HELP

Help & support

Start with Help → ZipRarChive Pro Help inside the app. It works offline.

Contact us

Email support@proappcenter.com and include “ZipRarChive Pro” in your subject.

  1. Include the app version and build from About ZipRarChive Pro, plus your macOS version.
  2. Describe the action, archive format and exact error.
  3. Say whether the files are local, on an external drive, or in a Finder-connected cloud folder.
  4. When useful, choose Settings → Privacy → Export Redacted Diagnostics. Review the text before attaching it.

Do not send passwords or confidential archives. Reproduce problems using disposable, non-sensitive files if a sample is needed.

Opening a split archive

Keep every part together. For conventional split ZIP, open the final .zip file with its .z01 and later parts in the same folder. For split 7z, open the first .001 part. Split archives are read-only in the archive workspace.

A Shortcut is waiting for a folder

If the destination was deleted or a drive was disconnected, stop the Shortcut and select an available destination again. macOS can wait while resolving an old folder reference before the app receives it. Check Jobs for the app’s actual result.

Backups and cloud folders

Scheduled backups require the app to remain open. Verify the provider has finished uploading before relying on a remote copy. Keep original files until you have checked an extracted or restored copy.